All our puppies are 100% safe, secure, and guaranteed to be in good health and free from any infections at the time we ship them to you. We take pride in saying that our relationship with you does not end once you take home a puppy from us. As a family of breeders and experienced puppy counselors, we believe that nothing will go wrong with our puppies. However, some things are not in our control because a puppy’s health depends on many things like genetics, exercise, nourishment, and overall daily care.

We do not believe your puppy is replaceable due to emotional attachments but we do believe that sometimes the pain of losing a puppy can be reduced when we can offer you another puppy of equal value. In case of the unforeseen event of death within one year from its purchase date, or if the puppy is found to possess health disorders (within 1 year) that adversely affect the health of the puppy, we will replace it with another puppy of equivalent value at no cost to you. The reason for death should be certified by a certified VET technician and we shall expect you to email us a copy of this health report.

Nothing makes us happier than knowing that we did bring much joy into your home with one of our babies. We constantly give you health advice to make sure your baby remains healthy. Here is a measure that will help:

Send us a copy of the health examination (a medical record) within 10 business days of receiving your puppy. The examination must be carried out by a licensed VET.